Repair an Acme dongle

Fix common issues with the USB key before filing a replacement claim.

Goal

Resolve typical dongle errors by synchronizing and reinitializing connections.

Before you start

Connect the Acme dongle directly to the computer (avoid multiport USB adapters). Open Acme License Hub and sign in.

Steps

1. In the Hub, right-click the dongle and choose Synchronize.
2. If the issue persists, move the dongle to a different USB port and repeat Synchronize.
3. If still failing, try another machine to rule out local USB issues.
4. If the dongle isn’t detected at all, reseat it and check OS-level USB/device settings.

Outcome

Most state or connection issues clear after a successful synchronization or port change; the dongle and licenses appear correctly in the Hub.

See also

• File a Return Authorization
• Acme License Hub errors